1. Eligibility for Refunds/Returns
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You may request a return or refund within 30 days of receiving your order.
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Items must be unused, in original condition, and in the original packaging.
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Certain items (personal care, intimate products, custom orders) are not eligible for return.
2. Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [insert email] with photos, and we will arrange a replacement or refund.
3. Process
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To start a return, email us at support@lumeraoffers.store
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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Refunds are issued to the original payment method within 5–10 business days after approval.
