Food Warming Mat

1. Eligibility for Refunds/Returns

• You may request a return or refund within 30 days of receiving your order.

• Items must be unused, in original condition, and in the original packaging.

• Certain items (personal care, intimate products, custom orders) are not eligible for return.

2. Damaged or Defective Items

If you receive a damaged or defective product, please contact us at [insert email] with photos, and we will arrange a replacement or refund.

3. Process

• To start a return, email us at support@lumeraoffers.store

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• Refunds are issued to the original payment method within 5–10 business days after approval.